This document outlines our Terms of Service which explain how we handle your information, compliance with our design process, and marketing practices. By booking our virtual services, you agree to the following;

 

Compliance with our Design Process
By selecting our services at Stacy Drew Interior Design you are agreeing to comply with our virtual design process. This process entails providing us with necessary information about your lifestyle and space, which will enable us to design your space to the best of our abilities. We kindly request that you reply to our information requests in a timely manner to ensure a smooth design experience.

 

Important Notice Regarding Design Delays
Our services and pricing may evolve over time. Therefore, all of our services have an expiration period of three months after booking. After this period, the pricing and availability of our services may change.

With that in mind, we would like to inform you of our policy regarding design delays and appointment rescheduling. We understand that unforeseen circumstances can arise, making it challenging to meet initial deadlines or attend scheduled meetings. However, after a period of three months following booking, if you have been unable to finalize the design or reschedule your appointment, we regret to inform you that your booking will be completed as is and any refunds forfeited.

As professional designers, we are dedicated to delivering high-quality, personalized designs to our clients. In order to maintain efficiency and ensure timely completion of projects, it is essential that we adhere to this policy. We kindly request your understanding in this matter. Should you find yourself facing unexpected delays or difficulties that may prevent you from finalizing the design or attending your appointment within the given timeframe, we encourage you to reach out to us immediately. We will be happy to assist you and explore potential solutions.

We understand that each situation is unique, and we value open communication with our customers. Therefore, if you have encountered any challenges that have caused delays in the design process or appointment scheduling, please do not hesitate to contact us. We are committed to finding alternative arrangements wherever possible.

Our aim is to offer exceptional customer service and deliver beautiful interior designs precisely suited to your needs. We sincerely hope that you will be an active participant in the design process by promptly providing us with the necessary information. Should you have any questions or concerns regarding our virtual design process or any other aspect of our services, feel free to reach out to us at any time. Thank you for your understanding and cooperation.

Customer Service Policy
We strive to provide exceptional service to all of our clients, creating a welcoming and respectful environment for collaboration and creative expression. We value the diverse personalities and design tastes of our clients, recognizing that everyone brings their own unique perspectives to the table.

We firmly believe in the importance of respect and understanding between our design staff and clients. We reserve the right to deny service to anyone who fails to comply with our standard operating procedures or acts disrespectfully towards our team. Our priority is to foster a positive and productive working relationship, where every individual feels valued and heard. While we strive to make our clients feel like family, it is essential to acknowledge our shared humanity and treat each other with respect. We understand that misunderstandings can occur, but we are committed to working through any issues that arise before considering termination of our contract. Our team will make every effort to address any concerns or conflicts in a thorough and constructive manner. We believe in open communication, active listening, and finding solutions that meet our clients' needs and expectations. We are dedicated to providing our clients with the highest level of satisfaction throughout the design process.

We are passionate about delivering exceptional results and creating spaces that reflect our clients' personalities and aspirations. We greatly value the opportunity to collaborate with individuals seeking our services and are confident that by embracing respect and understanding, we can achieve remarkable outcomes together. We look forward to working harmoniously with you.

 

Privacy and Confidentiality

We prioritize your privacy and strive to maintain the confidentiality of your personal information. We are committed to safeguarding your privacy and will not utilize or sell your personal information to any third parties outside of Stacy Drew Interior Design. We will only collect and use your information as necessary to fulfill our contractual obligations to you.

 

Use of Designs for Marketing Purposes

We may use images of your pre and post-designed space for marketing purposes. This may include showcasing your design on our social media channels and/or website. We understand that your privacy is important, and we assure you that we do not disclose any personal information such as names, locations, or pictures of clients, ensuring your anonymity.

 

Before and After Images

When you book our services, you acknowledge and agree that we may use a before image of your space alongside the after images for marketing purposes. This allows us to showcase the transformation achieved through our services and demonstrate the quality of our work to potential clients.

 

Importance of Marketing for Small Business Survival

As a small business, we heavily rely on online and social media marketing to promote our services and attract new clients. Sharing completed projects and client designs is crucial for our survival and growth. By agreeing to our Terms of Service, you support our ability to reach a wider audience and continue providing exceptional interior design solutions.

 

Opt-out Option

We understand that not everyone may wish to have their designed space or before image used for marketing purposes. If you prefer that your designs remain private and not be utilized in our marketing efforts, please inform us at the time of booking or by contacting us via email. We will ensure your request is respected and your designs remain strictly confidential.

 

Changes to the Terms of Service

We may update this Terms of Service document from time to time to reflect changes in our business practices or legal requirements. We recommend reviewing this document periodically to stay informed about any modifications. Your continued use of our services after any revisions indicates your acceptance of the revised Terms.

For any concerns or questions about our Terms of Service or privacy practices, please contact us via email. Thank you for choosing Stacy Drew Interior Design, and we look forward to providing you with exceptional virtual interior design services.